Frequently Asked Questions
Frequently Asked Questions
"Do you provide Sign-making, Embroidery, Sublimation or Air Brushing?"
We are a Direct to Film Printing Company. We do not offer any of these services, nor do we print on shoes, hard surfaces, or canvas.
"Where are you located?"
We are a home-based business located at 361 N Calumet Road in Chesterton, Indiana. The owner lives above Gastro 49 restaurant in the anterior aparment towards the parking lot in back. Even if you find the recessed front door of the apartment, labeled Apartment B, I ask that you call ahead.
"How long does it take to have the item returned to the client?"
We can usually finish orders of 3 items or less same day, 10 or less in one business day, 50 or less in two business days. This depends on how many orders are ahead of the client which is why we advise the client ask what place they hold in line of production.
"How would you like the design to be prepared?"
Please send the design to the email listed on the Contacts page and communicate by text or call that the email was sent. If the design was sent and there is no notice then I will most likely not have checked gmail to see that the design has arrived. The file would be best if it is not an image of a design on a shirt as a demonstration photo but rather a design with a transparent background PNG or SVG at 300dpi resolution. Please use Gimp a free photo editor or AI such as Gemini or Copilot to help bring the image to these standards.
"Is shipping available?"
For orders coming from out of Porter, Lake, or Laporte County; I would be happy to purchase shirts from the Michaels or Amazon but the total must be paid in full before you receive the garments. We would then send via UPS store here in Chesterton, Indiana to any where in the United States but be prepared for shipping costs. We will visit the UPS store to gather info on how much it would cost to ship the shirts after the initial phone call. We will not have shipping pricing available off hand and we ask that orders not be rushed if they need to be shipped out of town.
"What forms of payment do you accept?"
All payments must be sent or at least half payment must be sent prior to production or we will not consider taking the sale. We accept Zelle, Venmo, Check, Cashapp, or Cash. We do not accept debit or credit cards to swipe. The checks must be able to be cashed prior to production.
"Why can't I find you?"
Please do not just show up expecting me to be ready. I will not be waiting for walk-ins in the restaurant. Please let me know when to expect you. I will most likely check in either way. If you do not answer when I check in, then I will consider it an absence and move towards other business.